In this month’s edition of our Global Mobility News round up, we’ve focused on the shifting mobility landscape in France, as well as introduced our Customer Experience and Compliance Manager, Linda. Read for more.
France Introduces New Comprehensive Immigration Law
France has recently announced a groundbreaking new immigration law, set to revolutionize the country’s approach to global mobility. This comprehensive legislation, unveiled in January 2024, aims to modernize and streamline France’s immigration system. Among its key provisions are:
- Unified Residence Permit: Simplifying administrative processes, the law introduces a single residence permit for foreign nationals, easing navigation through the system.
- Streamlined Work Permit Procedures: The new law aims to simplify the process of obtaining work permits, reducing bureaucratic hurdles and fostering employment opportunities for foreign workers.
- Enhanced Integration Measures: Measures have been implemented to improve the integration process for immigrants, ensuring smoother adaptation to life in France.
- Focus on Talent Attraction: With provisions aimed at attracting international talent, France aims to position itself as an attractive destination for skilled professionals worldwide.
This progressive legislation is expected to come into effect by January 1, 2026, marking a significant milestone in France’s efforts to modernize its immigration policies and foster a more inclusive society.
Navigating Global Mobility Trends in France
Step into the future of Global Mobility in France with an evolving landscape fueled by remote work, fierce talent competition, and regulatory shifts. These are some of the most recent trends we’ve noticed when servicing our clients relocating employees to France:
Remote Work Revolution: Research shows that 80% of employees are more productive on assignment than when working remotely in their home countries. France, like many countries, continues to adapt to the remote work trend. Employers are progressively implementing flexible work arrangements, granting employees versatile options while they’re on international assignments.
Talent Competition Redefined: In the race for top talent, France stands as a beacon of opportunity. Leverage our expertise to attract and retain exceptional professionals, utilizing cutting-edge strategies to stay ahead in a competitive marketplace.
Sustainability at the Core: Join the sustainability revolution with our eco-conscious solutions. From reducing carbon footprints to promoting sustainable living, we help you align your global mobility program with environmental priorities.
Empowering Talent Development: Invest in the future with our talent development initiatives. From skill enhancement to cultural immersion, we equip your international workforce with the tools they need to thrive in France and beyond.
Where ever you are moving Talent, Movenet stays on top of the latest Global Mobility trends by fostering diversity, prioritizing sustainability, and seamlessly integrating the latest in technology, ensuring your international workforce is positioned for success.
Meet Linda: Elevating Compliance for Enhanced Customer Experience
In the intricate web of relocation services, where customer satisfaction intertwines with regulatory adherence, Linda Johansson, our Customer Experience & Compliance Manager at Movenet , emerges as a pivotal figure. With a multifaceted role encompassing customer experience enhancement and compliance adherence, Linda is an instrumental part of our team towards delivering high-quality services to our clients!
We sat down with Linda to uncover the guiding principles behind her daily tasks and delve into some of the exciting projects she’s spearheading for Movenet!
- Customer-Centric Approach:
- Understanding Client Needs: By deeply understanding our clients’ needs, preferences, and concerns related to relocation, I ensure that the relocation process is tailored to meet their specific requirements. This is done in close collaboration with our inhouse Customer Relationship Manager, CRM, team during the onboarding process.
- Enhancing Customer Experience: Together with our CRM team, I work to enhance the overall customer journey experience by streamlining processes, providing personalized assistance when onboarding our clients to our online technology platform, Assignment Pro, and offering timely & clear communication throughout the customer journey. Being transparent with our customers about how their data is used, stored, and protected in compliance with regulations such as GDPR is an additional important aspect of my job.
- Digital Tools: Introducing our user-friendly online platform, where clients can access resources, track the progress of their employee’s relocation, and communicate with our team, is an important aspect of the customer experience. Offering also the possibility for our client’s employees to access their data not only via the platform, but also via a specific mobile app, offering convenient access to their relocation information, assistance, and support on-the-go, adds to the overall customer experience, giving our clients the knowledge & reassurance we are “walking alongside” their employees throughout their relocation process.
2. Compliance Management:
- Regulatory Adherence: I ensure that all aspects of the relocation process comply with our standards and relevant regulatory standards, including for example policy & process adherence, ESG reporting, agreement set-up, and data protection regulations. This involves cross functional collaborations with, for example our management team, IT experts, and legal advisors.
3. Process Optimization:
- Streamlining Processes & Collaboration: I establish and continuously review and optimize relocation processes to make them more efficient, reducing delays and minimizing disruptions for our clients. In collaboration with cross-functional teams, including our move counsellors and CRMs, we strive to ensure seamless coordination and execution of the relocation process.
- Together with management I ensure we have clear service standards and performance metrics to ensure consistent quality across all relocation services.
4. Quality Assurance:
- Monitoring, Evaluation & Feedback: I implement quality assurance measures regularly to monitor and analyze the quality of our relocation services, ensuring they meet or exceed client expectations and compliance standards. An important part of quality assurance is the analyze. Looking into the client and employee feedback and reviews, seeing it as a valuable tool for identifying areas for improvement, implementing changes to enhance compliance, the relocation experience and overall satisfaction. Now and in the future!
- Audit: Part of my job is to project lead our organization obtaining & upholding third-party certifications to demonstrate compliance with industry-specific regulations, whilst at the same time building trust and credibility with existing and potential customers. We were re-certified during 2023/2024 with both ISO – International Organization for Standardization 9001 and 14001 certifications, given honours from our auditors on our detailed work and actions on our Green House Gas, GHG, emission calculations covering both internal, and external service partner emissions. At this instance, we have also started our process of achieving EcoVadis validation, as part of our environmental goals.
- Risks: Part of what I do regarding quality and compliance is to work proactively conduct risk assessments to identify potential compliance risks that could impact customer satisfaction or trust is a vital part of the quality work and plays into the customer journey for sure. Together with management, I develop and implement strategies to address identified risks while minimizing negative impacts on customer satisfaction.
- Team Training: I provide training and support to our team members involved in the relocation process, ensuring they have the necessary knowledge and skills to deliver exceptional service while adhering to compliance requirements. Ensuring our team is well-trained on compliance requirements and customer service best practices to effectively communicate and assist customers, is one of the tasks I perform as part of my job.
5. Communication and Transparency:
- Open Communication: Maintaining an open and transparent communication with our clients, keeping them informed about different updates, new regulations or features applicable to the relocation process, builds trust and value. This is important as well as to promptly, and transparently, address any concerns or compliance-related queries raised by our client.
6. Ethical and Professional Conduct:
- Integrity and Trust: By upholding high ethical standards and professionalism in all interactions, I strive to build trust and credibility with our clients, fostering long-term relationships based on mutual respect and satisfaction. By creating & implementing a culture of compliance within our organization, together we emphasize the importance of ethical behaviour and regulatory adherence in all interactions with our customers, their employees, and our extended service partner ecosystem.
By fostering a culture of collaboration, open communication, and shared accountability across departments, I ensure that customer experience initiatives are aligned with compliance objectives and overall business goals. This integrated approach enables us to deliver cohesive, compliant, and customer-centric services that drive value, satisfaction, and success for Movenet and our clients.
Thank you Linda Johansson for all that you do! So proud to have you on the Movenet team.
